![]() Step 1: Set the Auto attendant's general information Follow these steps to set up your Auto attendant For instructions to create Auto attendants using PowerShell, see Creating Auto attendants with PowerShell cmdlets. The steps outlined in the article create Auto attendants using the Teams admin center. May 01 - Authorized users - authorized users may now update Auto attendant business, after hours, and holiday greetings.June 26 - Holidays - holiday sets now support up to 50 date ranges.What's new for Auto attendants in the past six months In addition to defining an operator, the operator needs to be one of the configured menu choices. If an operator isn't defined, the Auto attendant will drop the call. Auto attendants redirect calls to the operator if there is an error in the Auto attendant configuration due to a user or shared voicemail account being deleted or if the caller doesn't make any selection after listening to the menu three consecutive times. While defining an Operator is optional, it's recommended. The system plays the announcement, and then returns to the Auto attendant menu. Announcement (Typed) - Type in a message.The recording can be no larger than 5 MB. A recorded announcement message you upload that's saved as audio in. Announcement (Audio file) - Play an audio file.External phone number - any phone number.In Microsoft 365 admin center, enable Let people outside the organization email this team for the Microsoft 365 group that you specify.You can choose if you want voicemail transcriptions and the "Please leave a message after the tone." system prompt. Voicemail - the voice mailbox associated with a Microsoft 365 group that you specify. ![]() Choose the resource account associated with the Auto attendant or Call queue when choosing this destination. Voice app - another Auto attendant or a Call queue.This person can be an online user or a user hosted on-premises using Skype for Business Server. Person in the organization - a person in your organization who can receive voice calls.The operator can be defined as any of the other destinations in this list. Operator - the operator defined for the Auto attendant.You can create Auto attendants for your organization with the Microsoft Teams admin center or with PowerShell.īe sure you have read Plan for Teams Auto attendants and Call queues and followed the getting started steps before you follow the procedures in this article.Īuto attendants can redirect calls, based on callers' input, to one of the following destinations: Auto attendants let people call your organization and navigate a menu system to speak to the right department, Call queue, person, or an operator.
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